Project Manager for Data Center Installation
Clients: Tenсend and Huawei (data centers in Russia)
Goals:
- 1 Data center for Tenсend (Development and provision of internet services: social networks,online games,fintech services,cloud computing and digital content)
- 2 IT infrastructure for Huawei Cloud (a leading global provider of ICT infrastructure and smart devices)
Responsibilities:
- Reception and installation of equipment in the data center
- Team management and collaboration with contractors
- Initial configuration and technical support
Parameters:
Tensend
2 months
20+ people
50+ racks
Huawei
3 phases
30+ people
150+ racks
Competencies:
Data Center Project Management
Data Center Setup
Team Leadership
Data Center Infrastructure
Project Budget:
€60,000,000+
Completed
100%
€0
€60,000,000
Tencend
Equipment (servers, network)
€10,000,000
Installation/configuration, logistics
€500,000
Huawei
Equipment (servers, network)
€50,000,000
Installation/configuration, logistics
€2,000,000
Technical support
€100,000 mesecno
Campus IT Infrastructure Construction
Client: "Manas" University (Turkey)
Essence:
- 1 Complete IT infrastructure construction from scratch
- 2 Design and construction of structured cabling network
- 3 Setup of 3 server rooms
- 4 Equipping over 1000+ workstations
Responsibilities:
- IT infrastructure construction management
- Structured cabling network design
- Setup and configuration of server rooms
Parameters:
Campus
2000+ seats
Workstations
Server rooms
3 locations
High availability
Availability
99.9%
SLA
Security
Check Point
Firewall
Competencies:
Computer Networks (LAN)
Architecture Design
High Availability
Security Systems
IT Infrastructure
Project Budget:
€550,000+
Completed
100%
€0
€550,000
Budget Distribution:
Equipment (servers, network)
€500,000
Installation/configuration, logistics
€50,000
Technical Support and IT Infrastructure Development for Government Agencies
Client: Moscow Region Government (ICT Center)
Essence:
- 1 Users of government services: 800+ thousand.
- 1 Technical support management
- 2 Migration to Linux systems
- 3 IT equipment procurement and replacement
- 4 Ensuring system security
Responsibilities:
- Technical support management
- System migration to Linux
- System security management
Parameters:
Client Type
Government Institution
Regional government
Operating System
Linux
Migration project
Focus
Security
Data protection
Scope
Regional Infrastructure
Moscow Region
Competencies:
Support Management
Linux Migration
IT Equipment
System Security
State IT Infrastructure
Project parameters::
Completed
100%
€0
€300,000
Users of government services:
800,000+
Employees/workplace
10,000+
Information systems
150+
Service Support for Critical Telecom Infrastructure
Clients: MTS, Vodafone, banks (via Alcatel-Lucent)
Essence:
- 1 Management of over 30 technical support contracts
- 2 Support for distributed IT systems
- 3 Contact centers, networks, servers
- 4 SLA compliance
Responsibilities:
- Technical support management
- Critical infrastructure support
- SLA obligation compliance
Parameters:
Contracts
30+
technical support
Value
$20M+
total
Support
24/7
non-stop
Clients
Telecom, Banks
Critical infrastructure
Competencies:
24/7 Support
Network Equipment
SLA Management
Critical Infrastructure
Telecom Infrastructure
Project Budget:
500,000+ workplace
Completed
100%
0
500,000
Banking sector
200,000+
Telecommunications sector
150,000+
Other clients
150,000+
Contact Center Infrastructure for Banks
Clients: HomeCredit Bank, Alfa Bank (via Telius and Alcatel-Lucent)
Essence:
- 1 Implementation of complex Genesys-based solutions
- 2 IPCC and call routing
- 3 Integration with CRM and billing systems
- 4 Technical support and maintenance
Responsibilities:
- Genesys platform implementation
- Integration with banking systems
- Contact center maintenance
Parameters:
Platform
Genesys
Contact center
Type
VoIP / Contact Centers
Banking sector
Integrations
CRM + Billing
Banking systems
Partners
Telius, ALC-L
Integrators
Competencies:
VoIP Infrastructure
Specialized Networks
Equipment Integration
Fault Tolerance
Financial Contact Centers
Project Budget:
15,000+ workplace
Completed
100%
0
15,000
MTS
Operators and specialists
10,000 - 15,000
Ingostrah
Contact center employees
2,000 - 3,000
Service Delivery Management for Corporate Clients
Companies: IBS and Rubytech LLC (corporate clients)
Essence:
- 1 Ensuring IT service quality (Service Delivery)
- 2 Service delivery process optimization
- 3 Client relationship management
- 4 SLA obligation control and monitoring
Responsibilities:
- Ensuring IT service quality
- Service delivery process optimization
- Client relationship management
Parameters:
Main Methodology
ITIL
best practices
Primary Focus
Service Quality
Service Delivery
Clients
Corporate
Enterprise
Metrics
SLA + CSAT
Performance metrics
Competencies:
Strategic Management
Process Optimization
Quality Management
Client Satisfaction
Service Delivery Management
Project Budget:
50+ corporate clients
Completed
100%
0
50
Banking sector
10+
Telecommunications sector
15+
Other clients
5+